- Desktop System Information

In case of troubles with the Rouvy Desktop application, please, send us the following information:

System Information: Go to the top window menu in the app Help -> System Information. Copy the text by clicking the Copy to clipboard link at the bottom of the dialogue window. Paste the text (e.g. by keyboard Ctrl+V) into the email or technical support ticket.



The log file: Send us the log file from your home directory C:\Users\"username"\AppData\Local\VirtualTraining\rouvy.log + rouvy_ar.log from the same directory. The "username"is the Windows system username. Important: AppData folder is hidden by default. You have to enable to show the hidden folders in the Windows file explorer first.