Bluetooth Connection

Windows 10

Windows 10 comes with much better native support for Bluetooth low energy devices. If you have Windows 10 (with Creators update) and Bluetooth 4.0 on your desktop, you can simply use BLE devices together with the Rouvy desktop application without any limitations (no need for the external dongle).

If your PC has no Bluetooth 4.0 you have to buy a Bluetooth dongle.

If you were using native Bluetooth in the older Rouvy version (version prior to 5.X.X), all BLE devices should be automatically updated to the new system. See Windows update notes for more details.

Windows 8

If you are using the Windows 8 and Windows native Bluetooth, it will not work anymore (from the 5.4.0. version). You would have to upgrade to Windows 10 or buy a BlueGiga dongle or Ant+ stick. See the links below.

Windows 7

If you are using the Windows 7, you still have to use your Ant+ or BlueGiga dongle.

Where to buy Bluetooth 4.0.:

Classics Bluetooth 4.0 is available almost everywhere - we recommend some branded one.

  • Asus USB-BT400 USB dongle⋅
  • Trust Bluetooth 4.0 USB dongle⋅
  • Belkin Bluetooth 4.0 Dongle.

 Bluetooth dongle Eko Buy CSR 4.0 USB dongle reports issues.

Where to buy an Ant+:

Buy the BlueGiga dongle via our e-shop or here:


How to check the version of Bluetooth on your computer?

Click here to see How to check the Bluetooth version.

Direct link for downloading the Bluetooth version checker ( - here.


How to check the version of Windows OS and Creators update?

Click here to check your Windows OS and if you have the Creators update installed.



Windows native BLE troubleshooting

If you are using the native Windows Bluetooth and you are unable to connect your trainer in the Rouvy app, follow these steps:

  • Make sure your trainer is not connected in the Bluetooth settings
  • If you are using Bluetooth 4.0. dongle, remove system drivers from your PC.
  1. Open the device manager and click on "Bluetooth"
  2. Click on view and "Show hidden devices"
  3. Now we can see all the installed Bluetooth devices.
  4. This is important because we are going to uninstall all of them. This won’t cause any harm to the computer, when you reinstall the computer it will install all the
  5. essential Bluetooth adaptors.
  6. To uninstall an adaptor simple press right click on it and choice ‘Uninstall device’.


Are you facing an issue with the Kettler trainer and you see the error message like below?

You have to pair your Kettler into the Windows Bluetooth settings first.

For more info check this article.


iPhone, iPads and Android‘s
Just make sure you do have the Bluetooth 4.0 Smart and you can connect how many trainers or sensors you like. You don’t have to install or download anything more, just turn on the system Bluetooth.


Do you have a trouble with the Bluetooth? Here are some fast tips:

  •  Take out and put back the dongle.
  •  Allow in the Rouvy application.
  •  Restart your device.
  •  Update sensor software.
  •  Check sensor batteries.
  •  Remove obstacles.
  •  If you are using the USB HUB, try to plug it right into your Pc/laptop.


Related links: