Rouvy AR troubleshooting

If you experience problems with a video in the Rouvy AR Desktop, then the first check:

  1. You have the latest upgrade installed. Go to top window menu Help – Check for Update.

  2. If you have Microsoft "Standard VGA Graphics Adapter" only installed for your graphics card then you have to install the proper vendor graphics driver.

  3. You have the latest version of the video graphic card driver installed.

  4. If you have the dual graphics card, try to switch to the other graphics card.


Rouvy desktop AR is using a different technology for playing the video so it's possible the usual routes are working and the AR not. 


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