Do you wish to purchase a subscription through iTunes? You can find complete information about it here.
In-App purchases can be made for a 1-month plan only.
An iTunes subscription is linked to the user account used during the purchase. After purchasing an iTunes subscription, the first activity must be uploaded on the device used during the subscription purchase.
An iTunes subscription automatically renews until canceled. You must cancel it at least a day before each renewal date to avoid being charged.
If you wish to cancel your iTunes subscription and get a refund, please contact iTunes directly. Unfortunately, we cannot manage payments that were made via iTunes.
You may change your payment method through the corresponding store account.
An iTunes subscription is not linked with the ROUVY Trial Period. If you confirm payment via iTunes, the subscription plan is active immediately.
Discount or Voucher code
Unfortunately, it is not possible to apply the Discount code or activate a Voucher code when you are purchasing an iTunes subscription. We have a solution for you: transfer your subscription to ROUVY.
You need to cancel your iTunes subscription, or let it expire first.
Then, order at least a 1-month plan of the ROUVY primary subscription, so you can apply your Discount code.
The payment was successful, but the subscription is not active
LOG OUT and LOG IN to the App again. You can also try restarting the App.
Make sure the payment was made with the correct user ACCOUNT.
Send us the iTunes invoice and describe the issue.
For more help, please feel free to contact us.
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