How to manage ROUVY subscription

In this article, we bring you step-by-step instructions on how to :


How to change the subscription plan?

Did you purchase a monthly subscription and decide to change your subscription to a long-term subscription plan? No problem, we will show you how to do it.

First, please log in to your user profile on rouvy.com > go to the Subscription section > Manage subscription.

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Continue by clicking on the green button with your current plan > select your new plan and Update Subscription. Your new subscription plan is active immediately.

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Because you are changing the subscription plan before it expires, the remaining credits of the previous plan are deducted from the new plan's price. 

Did you purchase a long-term plan and now want to change it to a 1-month plan? No problem, the process is the same. But the remaining days from the previous plan will be transferred to credits, which will be used for future payments. You can see the remaining amount in the invoice that you will receive in the email.

How to change the payment method?

Your card is about to expire, or you want to use another card. You need to add a new credit card.

First please go log in to your user profile on rouvy.com > go to the Subscription section > Manage subscription > Edit Subscription details > Subscription Details > Payment Methods > Add NEW. You can choose between adding the new credit card or changing the actual one. Mark the new card as a Primary payment method.

The new credit card must be verified. The credit card verification process is linked with a $1/€1 transaction. These unit payments are part of the psd2 authorization process. The gateway makes this transaction to the bank - the bank forces the user to perform additional verification - and then voids the transaction.

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How to remove an already added Credit card?

Go to the Subscription section in your user profile on rouvy.com > Manage subscription > Edit Subscription details > Subscription Details > Payment Methods > click on the Card detail > Remove Payment Method.

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Security

We take your security seriously. We strictly use SSL to encrypt personal information. Rouvy does not store or receive any payment information. We use Braintree to process payments by credit card and PayPal.

Rouvy does not store or receive any payment information. We use Chargebee for Saas Management and Braintree to process payments by credit card and PayPal.

To ensure greater security Braintree shares only the status of the transaction keeping any billing information safe. Braintree is a PCI-DSS Certified Level 1 payment processor. This is the most stringent level of certification available.

To learn more about Chargebee security go here.


For more help, please feel free to contact us.

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