Payment method

In this article, we would like to explain how to pay your subscription and manage payment methods.

We allow payment via Credit Card or PayPal.

You have already chosen a subscription plan on the ROUVY web and now it’s time to pay.

How to pay via Credit card?

Simply add your billing address > complete the credit card info > confirm the payment. Then you will be redirected to 3D secure verification > verify the transaction. The credit card verification process is linked with a $1/€1 transaction. These unit payments are part of the psd2 authorization process. The gateway makes this transaction to the bank - the bank forces the user to perform additional verification - and then voids the transaction.

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How to pay via PayPal?

Choose payment via PayPal and tap the "PayPal checkout" button. You will be redirected to the PayPal login. Login and then, Agree to the Terms and Conditions and continue on to the next page. Now you will be back on the ChargeBee checkout page where your payment is chosen and you only need to fill in your billing information and Subscribe. That's all!

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How to change your Credit card?

Your card is about to expire or you want to use another card. You need to add a new credit card.

Go to my.rouvy.com > log in > Settings > Subscription > Manage Subscription. Open "Payment Methods" and here you can choose between adding the new credit card or just change the actual one. Mark the new card as a Primary payment method.

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How to remove an already added Credit card?

Go to my.rouvy.com > log in > Settings > Subscription > Manage Subscription. Open "Payment Methods" and click on the Credit card detail and select "Remove payment method".

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What should I do if my payment has been declined?

Make sure that you have entered the correct credit card information.
Check the card expiry date.
Make sure that you have online payments enabled.
Make sure that you have added the same billing and shipping address linked with your bank account.
Contact us at support@rouvy.com and we will be more than happy to help you.

 

 

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