If you want to cancel your purchase plan, please visit my.rouvy.com > log in > Settings > Subscription > Manage subscription.
Click on the subscription details. Select „Cancel subscription“. Click on and select a cancellation reason and Confirm Cancellation.
Your subscription will be canceled with the expiration date.
- If your subscription is canceled - it doesn’t mean that your user profile isn’t active. Your account will be active without a subscription - it keeps all activities, personal data, and settings.
- You can cancel your subscription at any time in your user profile. The subscription plan will be canceled at the end of the subscription period. For the next subscription, you have to purchase it again.
- Unfortunately, it is not possible to refund the payment once the payment has been made. If you have any further questions you can find more info here or contact us at firstname.lastname@example.org.
- Cancellation of an iTunes / GooglePlay subscription must be made through the respective store.