End Membership

Your ROUVY subscription plan will auto-renew until you cancel.

If you purchased a subscription through ROUVY directly, just continue reading and you will find everything you need here.
If you purchased a subscription through an Android or iOS device, scroll down to the bottom of this page for complete information and at the same time take a look at the related articles: External subscription.

 

Cancellation of subscription

  1. The first option is to just cancel your subscription and keep your ROUVY profile active for future use.
  2. The second option is that you cancel your subscription and at the same time deactivate your membership on ROUVY and lose the ability to LOG IN to the App and access your profile, including history.

The ACCOUNT will remain active

If you decide to just cancel your subscription and keep your ROUVY profile active, please:

  1. Visit your USER PROFILE on ROUVY.com
  2. Click on your photo icon in top right corner and go to the SUBSCRIPTION section
  3. Select CANCEL SUBSCRIPTION
  4. Choose the CANCELATION REASON
  5. Click on PROCEED TO CANCELATION scroll down on the page and Confirm Cancellation
  6. You will be redirected to the next confirmation page
  7. When you click on the NO, I WANT TO CANCEL button your subscription will be canceled with the expiration date

cancel04.jpg

The ACCOUNT will be blocked

To completely end your ROUVY membership, you can cancel your subscription and at the same time deactivate your membership on ROUVY:

  1. Visit your USER PROFILE on ROUVY.com
  2. Click on your photo icon in top right corner and go to the SUBSCRIPTION section
  3. Select MY ACCOUNT
  4. Scroll down on the page and click at DEACTIVATE ACCOUNT button
  5. Select DEACTIVATE
  6. The ROUVY subscription plan will be automatically terminated and with this step you will completely lose access to your ROUVY account and its entire history

 

Subscription cancelation thru Google Play and iOS

If you signed up through the Google Play or iTunes store, you may cancel your Paid Services through the respective store.

The cancellation of the Paid Services will go into effect at the end of your current billing cycle, and a confirmation email receipt will be sent to you with the expiration date of your subscription.

When your Paid services end, your account will remain (it keeps all activities, personal data, and settings). and become a free membership. You can renew your Paid Services at any time without having to open a new account. Please note that the valid Paid Services fees would be applied, and your current fees would not be honored if the service is interrupted.

 

Refunds

In general, ROUVY has a no-refund policy. ROUVY subscriptions include a 14-day Free Trial for new customers. It is the customer's sole responsibility to cancel Paid Services if they wish to terminate the subscription plan. More you can find in the Terms of use.

 


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