Others FAQ

Why was my activity banned?

Check your profile settings (weight, height).

Trainer has to be controlled by ROUVY, no other controls from apps so you can have constant watts, etc.

Check if your trainer is correctly connected and you do not have the non-human values.


I registered on ENDU/Sportsoft, but I do not appear on the list of race participants. Why?

It takes a while before the external registration is synchronized with our website.


Why can I not connect to Strava?

You are connected there with the older ROUVY account.

If you do not know which one, send us your Strava ID (Number in the URL when you click on your profile at Strava).


How can I change profile/account settings?

Go to my.rouvy.com and log in under your credentials. Click on the gear icon (settings) and choose profile or account settings.


What are the dates for double weekends?

Double Point Weekends


Do Rider icon colors mean anything on map elevation view?

The color is given randomly to the rider's icons. It has no meaning.


How can I subscribe to newsletters?

Log in at my.rouvy.com and scroll down. You will find there a “ Newsletter” field for email.


How can I minimize the ROUVY AR app?

If you press alt+enter (Windows device).


How can I make a screenshot?

Windows - There are multiple ways how to make a screenshot. The easiest one is the windows key + print screen.

The screenshot will be saved to the "pictures" and "screenshots" folder.

Mac - To capture the entire screen, press Command-Shift-3. The screenshot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, for example, Picture 1, Picture 2, and so on.

Android - Press and hold the power button. You'll get a pop-out window on the right side of your screen with icons that let you power off, restart, call an emergency number, or take a screenshot. Or... Hold down the power button and press the volume-down button

iPhone, iPad - iPhone screenshots


How long a break can I take?

You can take 2 hours long break before the activity is canceled.


I can not see a video, only the map. How can I change it?

There is a camera icon in the top right corner. Click on it, and you will see a video.


I do not want to see my avatar. How can I change it?

Go to the in-ride menu and click on settings. You can see "camera distance" there.

Change it to "Me". You will not see your avatar.

Other articles in this section

All articles

Was this article helpful?

11 out of 32 found this helpful

Do you have more questions?

Submit a request