What is a predefined route?
It is a specific route needed for the career level. You find the name of the route at my.rouvy.com. Click on your name and cycling career.
Why was my ride not credited in the challenge or career?
You rode it in training mode, or it was banned.
Also, check the date and time when you rode the route which is needed for the challenge.
It can happen that the ride is not credited even if you ride it in time trial mode and in time. In this case, contact support directly.
Why was the race not credited in the career?
You have to ride Official ROUVY races. Go to my.rouvy.com - explore - races. There is a filter for official races.
It can happen that the race is not credited even if it is an official one. In this case, contact support directly.
Why can I not join the race even though I have a supported smart trainer?
You are not connected under controllable.
How can I find which route is not completed in the challenge?
Go to my.rouvy - explore - challenges. Click on the challenge you want. Click on the "Routes" folder.
The rectangles correspond to the order of the routes. If the route is completed, the rectangle is blue.
I cannot see other participants in the race. Why?
To participate in the race, you must have a current version of the app.
If you do not have a current version, you will see only yourself, and it will not count as a race.
What does mean DNF and DNS?
DNF - Did not finish
DNS - Did not start