Troubleshooting - Running - No sensors or connection

You can not see your sensors on the list, or you can not connect? There could be more reasons.

Reasons

• The batteries
• Calibration & Firmware update
• Connected in other apps or devices
• Sensors are not activated
• Heart Rate Monitor
• Installation of sensor
• If nothing helps

Solutions

• If you do not see any blinking light, only red light, change the batteries.
• Keep your firmware up to date and calibrate a sensor (in the official app from the manufacturer).
• Disconnect the sensor manually from the other apps.
• Most of the sensors need to be activated to be visible in the scan.
• Try to wet the sensor pads.
• When mounting the sensors, please follow the manufacturer's instructions, even when connecting. For example, the sensors must always be at the narrowest end - down or up, and must not be turned in any way.
• Disconnect from the power supply and reconnect to the power supply, or remove the batteries and re-insert.

If you are stuck, feel free to contact us.