Troubleshooting - Running - No sensors or connection
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You can not see your sensors on the list, or you can not connect? There could be more reasons.
| Reasons | Solutions |
| The batteries | If you do not see any blinking light, only red light, change the batteries. |
| Calibration & Firmware update | Keep your firmware up to date and calibrate a sensor (in the official app from the manufacturer). |
| Connected in other apps or devices | Disconnect the sensor manually from the other apps. |
| Sensors are not activated | Most of the sensors need to be activated to be visible in the scan. |
| Heart Rate Monitor | Try to wet the sensor pads. |
| Installation of sensor | When mounting the sensors, please follow the manufacturer's instructions, even when connecting. For example, the sensors must always be at the narrowest end - down or up, and must not be turned in any way. |
| If nothing helps |
Disconnect from the power supply and reconnect to the power supply, or remove the batteries and re-insert. |
If you are stuck, feel free to contact us.
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