Troubleshooting - Running - No sensors or connection

You can not see your sensors on the list, or you can not connect? There could be more reasons.


Reasons Solutions
 The batteries  If you do not see any blinking light, only red light, change the batteries.
 Calibration & Firmware update  Keep your firmware up to date and calibrate a sensor (in the official app from the manufacturer).
 Connected in other apps or devices  Disconnect the sensor manually from the other apps.
 Sensors are not activated  Most of the sensors need to be activated to be visible in the scan.
 Heart Rate Monitor  Try to wet the sensor pads.
 Installation of sensor  When mounting the sensors, please follow the manufacturer's instructions, even when connecting. For example, the sensors must always be at the narrowest end - down or up, and must not be turned in any way.
 If nothing helps

 Disconnect from the power supply and reconnect to the power supply, or remove the batteries and re-insert.


If you are stuck, feel free to contact us.



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