Troubleshooting - Discount code

Why can I not apply the discount code?

  • Please note, that the Discount coupon is valid for one payment only. You can use one Discount code one-time only.
  • It is not possible to apply the discount code for a payment that was already made.
  • You are an External subscriber (iTunes or Google Play). Unfortunately, discount coupons can not be applied for External subscription plans.
  • You are a member of the Lifetime price guarantee. Discount coupons are valid only for subscribers who are not members of the lifetime price.
  • The Discount coupon has expired.
  • Please make sure if the discount coupon is available for a chosen subscription plan. The Discount coupon can usually be applied to 6-month and 12-month plans.
  • If your code was not successfully activated it could be that it's a Gift Card code or Voucher coupon.
  • If you have issues with the application of the Discount coupon, please contact ROUVY support directly at

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