Troubleshooting - Discount code
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Why can I not apply the discount code?
- Please note, that the Discount coupon is valid for one payment only. You can use one Discount code one-time only.
- It is not possible to apply the discount code for a payment that was already made.
- You are an External subscriber (iTunes or Google Play). Unfortunately, discount coupons can not be applied for External subscription plans.
- You are a member of the Lifetime price guarantee. Discount coupons are valid only for subscribers who are not members of the lifetime price.
- The Discount coupon has expired.
- Please make sure if the discount coupon is available for a chosen subscription plan. The Discount coupon can usually be applied to 6-month and 12-month plans.
- If your code was not successfully activated it could be that it's a Gift Card code or Voucher coupon.
- If you have issues with the application of the Discount coupon, please contact ROUVY support directly at firstname.lastname@example.org