Successful payment via iTunes - no active subscription
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The payment was successful, but the subscription is not active?
- Log out and log in to the app again. You can also try to restart the app.
- Make sure that the payment has been made to the right user account.
- Send us the iTunes invoice to support@rouvy.com, and describe the issue.
Other articles in this section
- Troubleshooting - Voucher Code
- Troubleshooting - Discount code
- Successful payment via iTunes - no active subscription
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