Troubleshooting - Windows

In ROUVY Desktop is critical to ensure that the App has full access to the working folder.

The working folder is unique for each Windows user ->Documents\ROUVY.

Please be sure that you (as a Windows user) have access to this folder. If you see an error like the screenshot below, then the ROUVY doesn't have an access to the Documents\ROUVY folder.

fatal_error.jpg

Windows Controlled Folder Access

Windows 10 has a feature called "Windows Controlled Folder Access" - this may block access to the Documents folder, too. E.g. see

https://paulrobichaux.com/2017/11/01/using-windows-gitdesktop-with-windows-10-controlled-folder-access/

https://www.zdnet.com/article/windows-10-tip-turn-on-the-new-anti-ransomware-features-in-the-fall-creators-update/

Some apps, like OneDrive, set this feature automatically upon install. Check the OneDrive settings.

Also, some antiviruses (e.g. Bitdefender) may block access to the Documents folder - Go to your Antivirus Settings and allow the ROUVY app (mark as trusted).

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