Troubleshooting - Apple TV remote control
You can navigate around the screen to the various fields, but when you press enter, nothing happens?
Restarting the apple tv. There might be some pairing issue.
- Settings -> system -> restart .
Check the app if it is already working well.
If no, go for the reset option then. This will be like a new setup where the user needs to enter Apple ID and so on.
- Settings -> Reset -> Reset (do not use reset and update option since user is already updated)
This will restore the apple tv to factory settings.