If your trainer or sensor won't connect, or its values drop to zero and spike, something is usually getting in the way of the signal.
ROUVY only receives the values your device sends, so we can't fix the signal from our side. The good news: the checks below solve most connection problems.
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Supported connections ROUVY supports built-in Bluetooth 4.0 or newer and ANT+ USB 2.0 dongles. |
First things to check
- Connect your trainer to ROUVY only. If it's also connected to another app or device in the background (computer, tablet, phone), disconnect it there.
- Check that ROUVY supports your trainer in Supported Trainers.
- Replace the battery if your sensor has one. A weak battery weakens the signal a lot, as the picture below shows.
- Clear the line between your trainer or sensor and the receiving device. Objects in between can block the data.
- Move other wireless devices away from your setup, or turn them off. Wireless speakers, fans, microwave ovens, headphones, external monitors, unshielded cables, wireless video transmitters, your Wi-Fi router, power sources, and baby monitors can all interfere with the signal.
- Update the firmware of your trainer and sensors, then restart ROUVY and pair again.
Bluetooth connection issues
A Bluetooth device won't connect when it's out of range or not in pairing mode. If the problem keeps coming back, unpair the device (let your phone or tablet forget it) and pair it again.
Unpairing on Android
Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. This removes all your saved Bluetooth pairings and Wi-Fi networks, so you'll need to reconnect them afterwards.
Unpairing on iPhone and iPad
Go to Settings > Bluetooth, tap the info icon next to each device, choose Forget This Device, and then restart your phone or tablet.
Once the devices are unpaired, turn Bluetooth back on, restart ROUVY, and pair again. Step-by-step pairing is in Bluetooth connection.
You can connect several Bluetooth devices at once. We recommend no more than seven, and resetting your Bluetooth devices regularly helps keep the connection stable.
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Some Garmin sensors use ANT+ only Some sensors made by Garmin don't use Bluetooth at all. To connect them, you need an ANT+ dongle. |
ANT+ connection issues
- Keep your ANT+ dongle less than 1 m from your sensors.
- Keep a clear line of sight from your computer or phone to the sensor. Anything in between can cause signal loss.
- Check that the dongle is plugged in properly. Not all ANT+ dongles are the same: ROUVY supports USB 2.0 only. More in ANT+ connection.
An example of a USB 2.0 ANT+ dongle:
The first time you plug in an ANT+ dongle, your computer needs the ANT+ drivers:
- Windows usually finds and installs them automatically. If a message asks whether to install the drivers, accept it.
- Mac computers already have the ANT+ drivers.
Many computers, laptops, and other devices don't have ANT+ built in, so you might need an external receiver.
Troubleshooting
ROUVY crashes on Windows when my Bluetooth device reconnects ▶
This crash happens inside the Windows Bluetooth system, at the moment a device that lost its connection reconnects, so we can't fix it in ROUVY itself. It's triggered by an unstable connection: update Windows, then check your Bluetooth adapter and the device itself using the tips above (battery, distance, interference).
If it keeps happening, contact us and attach the Player.log and crash.dmp files from %LOCALAPPDATA%\Temp\VirtualTraining\ROUVY\Crashes\, so our developers can look into it.
For more help, please feel free to contact us. Tell us which trainer and sensors you use, how they're connected, and which device you ride on.