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FAQ and Troubleshooting

Browse through the articles here and solve your problem in no time.

Account and Settings Issues

  • I Have 'Too Many Devices' Warning And the App is Locked
  • Password Change or Reset
  • ROUVY and STRAVA Troubleshooting
  • Is My Account Deactivated? Am I Banned?

Cycling Troubleshooting

  • I Have Problems Uploading My ACTIVITIES
  • Display and Video Issues and Tips
  • ROUVY Career FAQ
  • Avatar is not moving
  • Black Screen Troubleshooting

Subscription Troubleshooting

  • Subscription FAQ
  • Payment failed
  • I Cannot Apply My Redeem or Discount Code
  • Free Trial Period FAQ
  • Change of Subscription Plan or Payment Method

Trainer Connection Troubleshooting

  • Internet Connection and Firewall Permissions Troubleshooting
  • ANT+ and Bluetooth Connection Troubleshooting
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