Most video and display problems come down to your internet connection, a download that didn't finish, or a setting you can change in a few clicks. Below you'll find what to check, plus tips for screenshots and the app window.
If you see a black screen instead of the route, go to Black Screen Troubleshooting.
The video freezes or cuts out
Most video problems come from a weak internet connection or a download that didn't finish properly. You can download every ROUVY route, and we recommend it: a downloaded route doesn't depend on your connection while you ride.
On a downloaded route
- Make sure your device has enough free space. A download can't finish without it, especially at a higher video quality. You'll find all your downloaded routes under Downloads in your profile menu. More in Download Route Videos for a Smoother Ride.
- Stay on the same screen while the route downloads. Wait until the route shows as downloaded before you start riding.
- Give it time. Download speed depends on your internet connection, other apps running in the background, and how many devices share your network.
- Lower the quality. If the route downloaded fine and still freezes, open Settings > Graphics and lower Graphics quality. Lower settings suit older or slower devices.
On a streamed route
- Download the route if you can. Streaming puts extra load on your internet connection.
- Check your connection and firewall. See Internet connection and firewall troubleshooting.
- Check your video quality. The higher the quality, the stronger the connection it needs. Change it in Settings > Graphics > Video quality. We recommend Auto, which matches the quality to your connection as you ride.
If the video still stutters on an older device, try turning off Video hardware acceleration in the same tab. More about every setting in In-app Settings.
I can see only a map, no video
You're riding a map route, also called a GPX route. These routes have no video: you ride the course on a map, with your stats on screen. IRONMAN and Challenge Family courses are often map routes, and so is every route you import yourself.
To ride with video, choose a route with video instead. How to tell the route types apart is in Route types and labels on ROUVY.
Adjust what you see while you ride
- Customize your riding screen, for example which data you see. See Customize Your Riding Screen.
- Change the camera. Camera distance in Settings > Ride sets how far behind your avatar the camera sits. If the camera behaves strangely, check this setting first. Set it to Me to see the route from your own position, without your avatar in front of you.
- Hide other riders with Hide other users in Settings > Ride. They disappear only from your screen, and they can still see you. This setting isn't available in Group Rides or races.
The data on screen looks wrong
- Calibrate your trainer first. See Calibration. How ROUVY calculates each value is in Calculations and Technicalities.
- Your bike computer shows different numbers. That's expected: a bike computer shows the data straight from the trainer, without the corrections ROUVY applies.
- You ride a Wattbike and don't see your gear. A Wattbike handles shifting inside the bike itself, so ROUVY doesn't show your current gear or on-screen shifting buttons. The resistance still changes as you shift with the bike's own controls.
Screenshots and the app window
Taking a screenshot
During a ride, you can take a screenshot straight from ROUVY with a keyboard shortcut or a button on your remote controller. See Remote controllers and control mapping.
You can also use your device's own screenshot:
- Windows: press the Windows key and PrtScn together. The screenshot is saved to Pictures > Screenshots.
- Mac: press Command + Shift + 3. The screenshot is saved to your desktop.
- Android: press the power button and the volume-down button at the same time.
- iPhone and iPad: see Apple's guides for iPhone and iPad.
Switching between full screen and a window
On Windows, press Alt + Enter to switch the ROUVY app between full screen and a window.
If the problem doesn't go away, check that your device meets the ROUVY System Requirements. For more help, please feel free to contact us. Tell us which device you ride on, which route you rode, and whether it was downloaded or streamed.