Problems joining a Race or a Group Ride

In ROUVY multiplayer events, timing needs to be precise so everyone starts together and the race stays fair. If your device time is out of sync with the server time, you may not be able to join an event.

ROUVY uses a standard public internet time service (Google Network Time Protocol, NTP, read more here) to keep event timing accurate across all riders.

First, can you see the event at all?

Not finding an event is a different problem from not being able to join one. 
This article only covers the second.

Races and group rides have their own search in the ROUVY app: open Events in the left-hand menu, then Search events. 

If the event you are after does not come back, the usual causes are a filter left switched on, a search word that does not match the organizer's title, or an event that has already started. 
All of them, and how to clear them, are in Event search in the ROUVY app.

If you can see the event but cannot get into it, carry on below.

When this issue happens

Most of the time, your device will sync automatically if you enter the event early enough. Problems usually occur when:

• you join very close to the event start,
• you try to join shortly after the event has started,
• your device time differs significantly from real (server) time.

How to fix it

To make sure your device stays in sync, check the following:

• Enable automatic time sync
  Turn on automatic date and time in your device settings so it updates from internet time servers. Instructions for Windows are here and for iOS here.
• Check your device time zone
  Make sure the correct time zone is selected in your computer or phone settings. A wrong setting can block event entry. This is your device clock, not the time zone in your ROUVY profile: that one is a separate setting, described in Set your time zone in ROUVY.
• Allow time synchronization (NTP)
  Ensure firewalls or security software are not blocking NTP, which your device needs to update its clock. More about NTP is here.
• Disable VPN or proxy, temporarily
  These can interfere with time sync or with multiplayer communication.
• Use a stable internet connection
  A weak or unstable connection can prevent proper synchronization.

For more help, please feel free to contact us.