If you have a black screen issue on your route, please acknowledge if your route is streaming or if it is downloaded.
There are slightly different steps for each situation.
If a black screen happens on a streamed route
- try pedaling for a few seconds, your trainer might need some time to wake up,
- the video may need a longer time to upload, try waiting for a bit,
if the issue is still there, try a different GRAPHICS QUALITY first:
- in the ROUVY App, click on your icon in the top-left corner;
- go to SETTINGS;
- scroll down until you see GRAPHICS QUALITY and change it in the drop-down menu:
If the problem persists, and if you have a Windows device, please, try to reinstall the K-Lite codec. Here is the link for the K-Lite Codec Guide.
If a black screen happens on a downloaded route
- it means that downloading failed, or the video was corrupted,
- you can try streaming the route instead first if your internet connection is quick enough,
- or try downloading the route again,
- try changing your GRAPHICS QUALITY (see the screenshot above), and
- check if your device memory is not full.
If a black screen is on every route and the above-mentioned steps are not helping, in the case of a Windows device, please go to the DEVICE MANAGER.
- if you have two graphic cards, try to disable one of them,
- if one of them is AMD Radeon, then please disable it,
- for more info please follow the link: How to find graphics card information on a Windows 10 PC.
Does the problem persist?
Please check if your device meets ROUVY System Requirements. For more help, please feel free to contact us.