The countdown is over and you're still at the starting line? Work through the checks below, and you'll most likely be rolling again in a few minutes.
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Update the app first Make sure you're using the newest version of the ROUVY app: some problems go away just by updating. The latest version is always listed in the Changelog. |
Check your trainer
To make sure your trainer is powered and connected:
- unplug the trainer from power,
- wait for 15 seconds,
- plug it back in.
If that doesn't help, try your trainer with another app. That tells you whether the problem is on the trainer's side or ours.
The batteries in your sensors might also be running low, so try replacing them.
Check your trainer's connection to ROUVY
Your trainer might be connected to another device.
- Disconnect your trainer from every other app or device.
- Turn Bluetooth or ANT+ off and on again.
- Check that your trainer is connected to ROUVY correctly: see How to connect.
- Check that your internet connection is fast enough: see Internet connection and firewall troubleshooting.
Check your permissions
ROUVY may need to be allowed by other software on your device.
- Allow ROUVY in your trainer's own utility app.
- Check that your firewall lets the ROUVY app through: see Internet connection and firewall troubleshooting.
- If your screen freezes, try downloading the route video before you ride.
Nothing happens when I teleport
Teleport works only while a ride is running.
If you move the position pin and nothing happens, your ride hasn't started yet. Start riding first, then teleport. More about it in Teleport.
If your avatar still won't move, please feel free to contact us. Tell us which trainer you use, how it's connected (Bluetooth, ANT+, or Wi-Fi), and which device you ride on.