ROUVY needs a stable internet connection to run smoothly. If routes stutter, rides won't start, or you can't join a Group Ride or a Race, the cause is often a slow connection or a firewall that blocks ROUVY.
This article shows how to check your connection speed, what to do when it's too low, and how to let ROUVY through your firewall.
|
Recommended connection We recommend a bandwidth of 20 Mbps or higher, with a ping of 20-50 ms. Your trainer setup also needs a strong signal from your router, especially if you ride in a garage, basement, or attic. A Wi-Fi amplifier or range extender near your setup usually fixes a weak signal. |
How to check your connection speed
Go to speedtest.net, click GO, and wait for the result.
If your speed is below the recommended limit
If your speed is lower than we recommend, or your ping is higher, try these steps one at a time:
- Check that your trainer setup gets a strong enough signal from the router.
- Restart your router.
- If you ride on a computer, restart it.
- Connect your computer straight to the modem with a LAN cable.
- Turn off your proxy or VPN, because it can block the connection:
- Windows: go to Settings > Network & internet, choose the VPN, and disconnect it;
- Mac: go to System Settings > Network, choose the VPN, and disconnect it;
- phone or tablet: search for VPN in your device settings and disconnect it.
- If your speed is still low, contact your internet service provider: they can check the connection on their side.
Let ROUVY through your firewall
A firewall on your device can block the ROUVY app. Make sure ROUVY has permission to go through.
Windows
- Open the Start menu.
- Start typing Allow an app through Windows Firewall and open it from the results.
- Click Change settings. You might be asked for your administrator password.
- Select the checkbox next to the ROUVY app.
Microsoft explains the details in Risks of allowing apps through Windows Defender Firewall.
Mac
- Open the Apple menu in the top-left corner and go to System Settings.
- Choose Network in the sidebar, then Firewall. The switch there turns the firewall on and off.
- If the firewall is on, click Options.
- Click the + button.
- Type ROUVY in the search bar in the top-right corner, select the ROUVY app, and click Open.
ROUVY now shows in the list of allowed apps.
Router and modem
Your router or modem can have its own firewall. If you can, check that it allows standard HTTPS (port 443) for outgoing traffic, and all incoming and outgoing UDP traffic on port 14325, which Group Rides and Races use.
If the problem persists, please feel free to contact us. Include your speed test result and tell us whether you ride on Wi-Fi or a cable.