Here are the most common questions about the ROUVY subscription. Click a question to see the answer.
What subscription plans does ROUVY offer? ▶
As a new user, you can start by activating a 7-day free trial. To activate the trial you need to choose a subscription plan.
ROUVY offers three plan types, SINGLE, DUO and GROUP, each available as a monthly or a yearly subscription. More in ROUVY subscription: basic information.
What happens to my plan if I change from SINGLE to DUO or GROUP, and the other way round? ▶
As a plan owner, if you switch up to DUO or GROUP, a proportional refund for your current plan is deducted from the price of the new one, so you pay the difference, and the billing period of the new plan starts immediately.
If you accept an invitation to become a member of somebody else's DUO or GROUP plan, your current SINGLE or Legacy plan is cancelled and the remaining paid time comes back to you as credits in your account.
If you switch down to SINGLE from DUO or GROUP, the change happens at the end of your current billing period: the new price is charged then, and your members lose access at that point.
In any case, you do not lose money or subscription time.
Where can I purchase a ROUVY subscription? ▶
We strongly recommend buying the subscription directly from ROUVY, so that it is linked straight to your ROUVY account. See ROUVY subscription: basic information.
Can I change my payment currency? ▶
Unfortunately not. The currency is based on your location and cannot be changed.
How can I add members to my DUO or GROUP plan? ▶
Send your member the invitation link to accept. The full explanation is in Members Management in DUO and GROUP plan.
Is the ROUVY subscription renewed automatically? ▶
Yes, your ROUVY subscription renews automatically until you cancel it.
To avoid being charged, cancel at least a day before the renewal date, in your profile on ROUVY.com. End Membership explains how, step by step.
Is my subscription cancelled when I deactivate my account? ▶
Yes, your ROUVY subscription is cancelled immediately.
A subscription bought through Google Play or iTunes is the exception: deactivating your ROUVY account does not stop it, you have to cancel it in that store yourself.
Can I use ROUVY without a subscription after the free trial? ▶
Yes. When your trial ends, if you decide not to subscribe, you can still ride up to 20 km per month on ROUVY for free.
Every registered ROUVY user has access to this limited free account, including those who have cancelled a subscription.
Does ROUVY have Family Sharing? ▶
No, Family Sharing is no longer available for newly subscribed users.
ROUVY offers DUO and GROUP plans instead, so you can share the fun with friends and family.
I connected my Zwift account. Do I need a subscription for both? ▶
Yes. ROUVY and Zwift stay separate platforms with separate subscriptions, and connecting the two accounts does not change that.
Connecting them shares your experience points in both directions, and nothing else. It does not give you access to the other platform, and there is no combined or discounted plan for the two. There are no plans for any ROUVY and Zwift subscription bundles.
Experience is shared only while you have an active subscription in ROUVY and an active membership in Zwift. More on how the connection works in ROUVY and Zwift.
How can I cancel my ROUVY subscription? ▶
End Membership explains how to do it.
If you subscribed through iTunes or Google Play, cancel it manually in your iTunes or Google Play account. It cannot be cancelled through ROUVY.
Can I use ROUVY on multiple devices? ▶
Yes, you can register up to five devices. Five is the maximum.
Once you go over it, the app shows a red note saying the number of devices has been exceeded and that you need to manage your subscription and remove at least one. Step by step in Management of Registered Devices.
Something else subscription-related not working? Feel free to contact us, we are here to help.