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⚠️ Payment by card unavailable in some countries
If PayPal is not available to you either, please contact us and tell us which country you are paying from. We will look at what we can do for your account. We are sorry for the inconvenience and appreciate your understanding. |
If your card payment failed while purchasing your ROUVY subscription, check the following:
- make sure you entered your card details correctly: double check the card number, the expiration date and the CVC code;
- make sure your card is active;
- make sure your card is not expired;
- check that your card allows online payments. You can confirm this in your banking app or by contacting your bank;
- check that you have sufficient funds in the account the card belongs to;
- if the payment still fails, check that your bank allows international payments. In many cases it is the bank that declines the transaction, not us.
If you see an error message, take a screenshot and send it to us at support@rouvy.com. The exact wording tells us where the payment stopped.
If you have paid and the subscription is not active, check that you are logged in to the account you paid for. This is the most common cause, and it is usually a second account created with a different email address.
If none of the above helps, please contact us, we are here to help.