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IMPORTANT To solve the issue
Then restart the ROUVY Application and try to connect your trainer again. This should solve the issue.
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If you cannot connect your trainer, sensor or bike, or the values are dropping to zero and spiking, this means that something is interfering with your trainer or sensors' connection.
This is typically something we are not able to solve from our side easily, as ROUVY App only receives the values from your device, however, we have some tips below that might help you restore your connection.
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First Things to Check to Restore Connection
- Make sure your trainer is not connected to another App or device in the background (PC, tablet, phone, etc). It should be connected only to ROUVY app at that time.
- Make sure your trainer is supported by ROUVY. You can check your device compatibility in this section.
- If your sensor has a battery, try changing to a new one. Battery life can greatly affect the strength of the signal, as shown in the picture below:
- Make sure that no barriers (objects) are between the trainer/sensor and the device that receives the signal. Physical barrier can affect data transfer.
- Please, pay attention if there are any wireless/ signal transmitting devices near your trainer setup. Wireless speakers, fans, microwaves ovens, headphones, external monitors, LCD displays, unshielded cables, wireless video transmitters, Wi-Fi router, power sources, baby monitors, and many more can interfere with the signal.
Try turning them off or moving them away. - Please check that your device's firmware is up-to-date. Update the firmware on your device (trainer, sensor), restart ROUVY and try pairing again.
Bluetooth Connection Issues
If your Bluetooth devices won't connect if they are out of range or aren't in pairing mode.
If you're having persistent Bluetooth connection problems, try resetting your devices, or unpairing them (having your phone or tablet "forget" the connection).
Unpairing for Android phones:
Go to SETTINGS -> SYSTEM MENU -> ADVANCED -> RESET OPTIONS -> RESET WI-FI, MOBILE & BLUETOOTH.
Unpairing or iOS devices:
Go to SETTINGS -> BLUETOOTH -> Select the info icon and choose FORGET THIS DEVICE for each device -> then restart your phone or tablet.
After you've unpaired the devices, then make sure your Bluetooth is turned back ON on your device, then Restart ROUVY and try pairing again.
If you have troubles pairing the devices again, there are more detailed instruction on How to connect through Bluetooth here.
You can connect to multiple Bluetooth devices simultaneously, with seven being the recommended maximum. It is recommended to reset your Bluetooth device daily.
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NOTE Some sensors made by Garmin only communicate in ANT+ protocol and don't use Bluetooth at all. So you might need an ANT+ dongle to create connection. |
ANT+ Connection Issues
- We strongly recommend keeping your ANT+ dongle and sensors less than one meter apart.
- Any object that obscures the line of sight from your computer or phone to your sensor can cause signal loss.
- Please check that your ANT+ dongle is plugged correctly.
Not all ANT+ dongles are the same! ROUVY supports only USB 2.0! Have a look at this article for more information.
USB 2.0 ANT+ dongle example:
Update your ANT+ drivers, if necessary.
In case you use ANT+ USB stick for the first time, just plug the ANT+ USB stick into your computer or device:
- Let Windows find and install the ANT+ drivers. In most cases, this occurs automatically. If a dialogue or notification pops up asking if you'd like to install the drivers, accept it.
- MacBooks come with the ANT+ drivers already installed.
What's more, ANT+ isn't available natively on many computers, laptops, and other devices, so you might need an external receiver.
For more help, please feel free to contact us.