Bluetooth connection

This is additional info about Bluetooth. If you want to know how to connect with your trainer, check these articles:



What is a Bluetooth connection?

Bluetooth uses radio waves instead of wires or cables to transmit (10 meters) information between electronic devices over short-distances



Apple TV

With Apple's update to tvOS 13, most third-party apps now need to get permission to use Bluetooth (BLE):

  • Select the Settings app.
  • Go to General.
  • Select Privacy.
  • Select Bluetooth Sharing.
  • Locate the ROUVY App and check it is set to While Using the App.


iPhone, iPad, and Android

Make sure you turned on Bluetooth on your device. Open the app, and the trainer/sensor should connect (if it is not connected elsewhere) to the ROUVY app without any issue in the sensor settings.
Sometimes, to fix Bluetooth, you might just need to restart it; especially if it's been left switched on for a while. Therefore, all you need to do is just simply off/on the Bluetooth connection. You'll see the Bluetooth icon, tap on it to switch it off. Now tap on it again to turn it on.


Windows 10

Here is needed built-in Bluetooth 4.0+.
Bluetooth dongles are not supported.
How to check if your computer has a Bluetooth 
How to install Bluetooth drivers - Bluetooth drivers
How to reinstall Bluetooth drivers - Reinstallation of Bluetooth


You have to allow permission for the third-party apps in the settings --> Security& Privacy of MAC. BLE could be turned off as default, and all you need is to turn it on manually.



For more help, please feel free to contact us.

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