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The move from BKOOL to ROUVY is complete The BKOOL app was retired on 30 November 2025. All riding, your subscription and your support requests now happen on ROUVY. This article explains what happened, how to get started if you have not logged in yet, and where everything lives now. |
What happened
On 1 October 2025, everyone with an active BKOOL subscription gained access to ROUVY, and BKOOL stopped accepting new sign-ups.
On 30 November 2025, the BKOOL app was retired. Since that date all riding takes place on ROUVY.
Getting started on ROUVY
If you had a BKOOL account and have not signed in to ROUVY yet, your email address is the key.
- Use the same email address you used for BKOOL.
- Follow the link in the email from us and create a ROUVY password.
- Log in to ROUVY with that email and your new password.
- Fill in your metrics and finish creating your ROUVY account.
If the email never arrived, or the address is no longer yours, contact us and we will sort it out.
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Subscription, billing and support are all on ROUVY now Your subscription, renewal date and payment method live in your account at account.rouvy.com, under Account and Membership. Our Riders portal guide walks you through it. For anything else, write to ROUVY Support. BKOOL support no longer handles ROUVY accounts. |
Riding on ROUVY
Start by downloading the ROUVY app to your device and connecting your trainer.
There is more about the app in Getting Started with the ROUVY App, and the list of supported trainers is here. If you need help with your setup, look through the Get Started section or send us your question.
With ROUVY you can:
- ride thousands of real-world video routes from all over the globe. Search for a specific place on a world map, or browse our catalogue of virtual routes;
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join scheduled events, group rides and official races with the ROUVY community, described in this section;
- follow structured workouts and training plans to build fitness, collected in the Workouts section;
- earn Career progress, achievements and Coins. More on ROUVY Career, on Coins and Experience, and on achievements;
- ride alongside other riders' avatars in real time, and race your own ghost;
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customize your avatar and your riding screen, explained in the Customization section;
- connect the other apps you use and get Experience Points for your outdoor rides as well. See Connected Apps.
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Bring your BKOOL distance with you Career Carryover transfers your distance and ascent totals from BKOOL and sets your ROUVY Career level to match. The rules and requirements are in this article. |
BKOOL riders FAQ
Where do I manage my subscription and billing? ▶
In your ROUVY account at account.rouvy.com, under Account and Membership. That is where you change your plan, your payment method and your renewal. The BKOOL portal is no longer involved.
Who do I contact for support? ▶
ROUVY Support, through this form. BKOOL support no longer handles ROUVY accounts.
What happened to the BKOOL app? ▶
It was retired on 30 November 2025 and is no longer available. All riding continues on ROUVY.
How do I log in to ROUVY? ▶
With the email address you used for BKOOL and the ROUVY password you set. If you never set one, or the email never reached you, contact us.
Did I lose my ride history, distance or level? ▶
No. Career Carryover transfers your distance and ascent totals from BKOOL and sets your ROUVY Career level to match your progress.
What happened when my BKOOL subscription ran out? ▶
Access through the BKOOL subscription ended with it. To keep riding, subscribe directly on ROUVY: the plans are described here.
I subscribed to BKOOL through the App Store or Google Play. What now? ▶
That subscription ended with the BKOOL app. You now subscribe directly through ROUVY, and your payment method is managed in your ROUVY account.
What is my subscription price now? ▶
Your ROUVY plan and its price are shown in your account at account.rouvy.com. If anything about your plan changes, we let you know in advance.
Are the same routes and events available on ROUVY? ▶
Not all BKOOL routes moved over, but ROUVY offers thousands of real-world video routes and a full calendar of races and events.
Do I need to install the ROUVY app? ▶
Yes. You can download it from the App Store, Google Play or the ROUVY website.
Do my trainer and sensors still work? ▶
If they worked with BKOOL, they should work with ROUVY too. Check the supported trainers list, and if something does not connect, reach out to us.
I never had a BKOOL subscription. Can I still ride? ▶
Yes. Subscribe directly on ROUVY. A free trial is available to help you get started.
For more help, please feel free to contact us.