Change of subscription plan
When you change the subscription plan before it expires, the remaining credits of the previous plan are deducted from the new plan's price.
Did you purchase a monthly subscription and decide to change your subscription to a long-term subscription plan? No problem, we will show you how to do it.
- First, please LOG IN to your USER PROFILE on ROUVY.com
- Go to the SUBSCRIPTION section
- Select MANAGE SUBSCRIPTION
- Continue by clicking on the green button with your current plan
- Select your new plan and UPDATE YOUR SUBSCRIPTION
- Your new subscription plan is active immediately
Because you are changing the subscription plan before it expires, the remaining credits of the previous plan are deducted from the new plan's price.
Did you purchase a long-term plan and now want to change it to a 1-month plan? No problem, the process is the same. But the remaining days from the previous plan will be transferred to credits, which will be used for future payments. You can see the remaining amount in the invoice that you will receive in the email.
Change of payment method
Your card is about to expire, or you want to use another card. You need to add a new credit card.
- First, LOG IN to your USER PROFILE on ROUVY.com
- Go to the SUBSCRIPTION section
- Select MANAGE SUBSCRIPTION
- EDIT SUBSCRIPTION DETAILS
- PAYMENT METHODS
- ADD NEW
- You can choose between adding the new credit card or changing the actual one
- Mark the new card as a PRIMARY PAYMENT METHOD
The new credit card must be verified. The credit card verification process is linked with a $1/€1 transaction. These unit payments are part of the psd2 authorization process. The gateway makes this transaction to the bank - the bank forces the user to perform additional verification - and then voids the transaction.
Credit card removal
- First, please LOG IN to your USER PROFILE on rouvy.com
- Go to the SUBSCRIPTION section
- MANAGE SUBSCRIPTION
- EDIT SUBSCRIPTION DETAILS
- PAYMENT METHODS
- Click on the CARD DETAIL
- REMOVE PAYMENT METHOD
Video tutorial
Security
We take your security seriously. We strictly use SSL to encrypt personal information. ROUVY does not store or receive any payment information. We use Braintree to process payments by credit card and PayPal.
ROUVY does not store or receive any payment information. We use Chargebee for Saas Management and Braintree to process payments by credit card and PayPal.
To ensure greater security Braintree shares only the status of the transaction keeping any billing information safe. Braintree is a PCI-DSS Certified Level 1 payment processor. This is the most stringent level of certification available.
To learn more about Chargebee security go here.
For more help, please feel free to contact us.
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