Management of Registered Devices

All subscriptions are linked to the user account in the Subscription Model.

The device is registered once you (owner of the subscription) will log in to a new device (PC, iPhone, iPad, Android, Macbook, or Apple TV). You can register only 5 devices, that's the maximum limit.

If the maximum number of devices is exceeded, you will be switched to locked mode. If you run both apps ROUVY AR and ROUVY Workouts on one device, it is counted as two devices.

When you exceed the number of maximum allowed devices, you receive the message in the app "Sorry, you have no valid Subscription or your subscription plan has expired. Check the subscription for more information" or “The number of devices has exceeded the maximum. Manage your subscription and delete at least one device”.

ROUVY AR app:

max_device_aR.jpg

ROUVY Workouts app:

workouts_full_device.png

Please, go to our website my.rouvy.com and log in and then go to Settings > Subscription > Manage devices and there you can delete all of your devices. When the devices are deleted, access to the application will be unlocked.

ROUVY subscribers:

web_full_device_new.jpg

iTunes subscribers:

itunes_subscribers.jpg

Was this article helpful?

10 out of 13 found this helpful

Have more questions?

Submit a request