We are thrilled to introduce a ROUVY subscription model to give you more flexibility and value with how you ride.
The new plans are exclusively available to purchase through ROUVY.com.
In this guide, you'll find:
- A breakdown of the three ROUVY subscription plans,
- How to choose the right plan for you,
- Step-by-step instructions for managing, switching, or upgrading your plan.
To have a look at the ROUVY pricing, click here.
What’s included in each plan?
Each ROUVY subscription plan has a plan owner and can have some members:
| PLAN OWNER |
This person manages the subscription. |
| PLAN MEMBER |
Each member has their own ROUVY account and can ride independently of the owner. They’re only connected by the shared subscription, which appears in their ROUVY account. There are no geographical limits for the shared subscription: members just need to log in to their account and they can ride, wherever they are. |
|
IMPORTANT! Plan members can accept an invitation from a different plan owner once in 12 months only! |
Here are the basic differences between the plans:
| SINGLE | DUO | GROUP | |
| maximum amount of members |
1 account (owner only) |
2 accounts (owner and one invited member) |
5 accounts (owner and a maximum of 4 invited members) |
| plan length | 1 month 12 months |
1 month 12 months |
1 month 12 months |
| automatic renewal | yes | yes | yes |
| discount codes | can be applied | can be applied | can be applied |
|
free trial period |
available for new ROUVY users | available for both the plan owner (if a new user) and members | available for both the plan owner (if a new user) and members |
| inviting other members | not possible | possible: the maximum is 1 invited member |
possible: the maximum is 4 invited members |
|
accepting an invitation |
yes, can accept and become a member (not an owner anymore) a proportional refund of your current pan will be added to your account as credits |
no, first needs to cancel current plan | no, first needs to cancel current plan |
| plan change | can change the plan to DUO or GROUP, the new plan price is charged immediately |
can change the plan to SINGLE,
can change plan to GROUP, new plan price is charged immediately, the member account stays |
can change plan do SINGLE and DUO, members lose access, new plan price is charged at the end of the billing period |
|
cancellation |
yes, can cancel their plan | yes, can cancel their plan, members lose access | yes, can cancel their plan, members lose access |
How to start a subscription
If you're new to ROUVY, you can buy a subscription in a few easy steps:
- Visit ROUVY.com, enter your email, and click Get Started.
- Confirm your email via the message sent to your inbox.
- After your email is confirmed, set up your account by creating a password.
- To start your 7-day trial, you need to choose your plan and add your payment method.
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Do not forget that you can save by choosing a yearly subscription option.
The full list of ROUVY subscription prices is available here.
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Do not worry, you will NOT be charged immediately! You will only be charged if you continue using the ROUVY app after your free trial expires. The yearly subscription is billed once per year and covers a full 12 months. If you're new to ROUVY, your payment won’t be processed until your trial ends. |
- After selecting your plan, click 'Get started'.
- To start a free trial, you need to add your payment method. We accept credit cards, BACS Direct Debit, and PayPal payments.
- In the same step, you can also apply your promo code or gift card.
| Make sure the country at the bottom of the page matches your credit card issuer! Otherwise, your payment will fail. |
- Click on the 'Start Membership' button after entering your details.
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Starting membership requires a €1/$1 authorization hold. It’s a temporary charge to verify that your card is valid and has sufficient funds. This amount is immediately refunded or disappears after a short time, depending on your card issuer. |
Your new ROUVY plan is now purchased!
Don't forget to follow through the next steps and complete your profile by answering some easy questions.
How to Change a Subscription Plan?
First, log in to your ROUVY account on ROUVY.com,
- click on your profile icon in the top-right corner,
- and choose Account and Membership in the drop-down menu.
- On the next page, click 'Manage Subscription';
- Then, click on the 'Change your plan" button;
- Choose your new plan and click 'Continue';
- Review the changes, pay attention to your new billing date and the new amount, and confirm the change by clicking on the 'Confirm change' button;
| In case of a plan switch-up, the new plan price is charged immediately, starting your new billing period on that day! In case of a plan switch-down, the new price is charged at the end of your current billing period! |
How to Invite a Member?
As a plan owner of a DUO or GROUP plan, you can invite members to your plan.
More detailed step-by-step instructions are in this article.
- Log in to your account at ROUVY.com,
- Click your profile icon in the top-right corner and go to the 'Account and Membership' section.
- Then click on the 'Manage Subscription' button;
- At the bottom of the page, you’ll see your invite link. Copy it and share it with the person you’d like to invite.
- When they receive the link, they should open it and accept your invitation on their own device.
- To start using ROUVY, the invited person must either create an account or log in to an existing one.
- They’ll also need to complete their profile by filling in key metrics and answering a few setup questions.
Without this step, the invitation won’t be activated.
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IMPORTANT! Plan members can accept an invitation from a different plan owner once in 12 months only! |
Payment Security
We take your security seriously. We strictly use SSL to encrypt personal information.
ROUVY does not store or receive any payment information.
We use Braintree and Adyen to process payments by credit card and PayPal, and Chargebee for Saas Management.
To ensure greater security Braintree shares only the status of the transaction keeping any billing information safe. Braintree is a PCI-DSS Certified Level 1 payment processor. This is the most stringent level of certification available.
To learn more about Chargebee security go here.
To learn more about Adyen security principles, take a look here.
Video Tutorial
For more help, please feel free to contact us.