Řešení problémů s černou obrazovkou

 

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Prosím, přečtěte si anglickou verzi níže.

 

If you have a black screen issue on your route, please acknowledge if your route is streaming or if it is downloaded.

There are slightly different steps for each situation.

 

If a black screen happens on a streamed route

  • try pedaling for a few seconds, your trainer might need some time to wake up,
  • the video may need a longer time to upload, try waiting for a bit,

if the issue is still there, try a different GRAPHICS QUALITY first:

  • in the ROUVY App, click on your icon in the top-left corner;
  • go to SETTINGS;

Screenshot 2024-06-17 at 19.13.59.png

 

  • scroll down until you see GRAPHICS QUALITY and change it in the drop-down menu:

Screenshot 2024-06-17 at 19.27.00.png

If the problem persists, and if you have a Windows device, please, try to reinstall the K-Lite codec. Here is the link for the K-Lite Codec Guide.

 

If a black screen happens on a downloaded route

  • it means that downloading failed, or the video was corrupted,
  • you can try streaming the route instead first if your internet connection is quick enough,
  • or try downloading the route again,
  • try changing your GRAPHICS QUALITY (see the screenshot above), and
  • check if your device memory is not full.

Screenshot 2024-06-17 at 19.31.06.png

 

If a black screen is on every route and the above-mentioned steps are not helping, in the case of a Windows device, please go to the DEVICE MANAGER.

 

Does the problem persist?

Please check if your device meets ROUVY System Requirements. For more help, please feel free to contact us.

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