The countdown is over and you are still at the starting line? Follow these steps to solve the problem.
|
First, check that you are using the newest version of the ROUVY App. Some problems are solved just by updating. You can update it here. |
Check your trainer
Just to be sure that your trainer is powered and connected:
- unplug the trainer from power,
- wait for 15 seconds, and then
- plug it back into power.
If that does not help, try using your trainer with another app. That tells you whether the problem is on the trainer’s side or the app’s.
The batteries in your sensors might also be dying, so try changing them.
Check your trainer’s connection to ROUVY
Your trainer might be connected to some other device.
- Try disconnecting your trainer from every other app or device.
- Turn Bluetooth or ANT+ off and on again.
- Check that your trainer is connected to ROUVY correctly, more info in this section.
- Check that your internet connection is fast enough, more info and instructions here.
Check your permissions
ROUVY may need to be allowed by other software on your device.
- Allow ROUVY in the utility app of your trainer.
- Check that your firewall allows the ROUVY App to function, more info and instructions here.
- If your screen freezes, try downloading your chosen route.
Nothing happens when I teleport
Teleport works only while a ride is running.
If you move the position pin and nothing happens, your ride has not started yet. Start riding first, and then teleport. More about it in Unified Riding Mode.
If the problem persists, please feel free to contact us.