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IMPORTANT FAMILY SHARING IS NO LONGER AVAILABLE We regret to inform you that we no longer offer the Family Sharing feature. We are discovering new options and developing a reworked version of Family Sharing to bring you in the future. We appreciate your understanding, stay tuned for the updates. If you have further questions or issues, do not hesitate to contact us.
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Family Sharing is an awesome feature for subscribers that allows them to share their subscription with 2 family members.
In fact, for one price, it is possible to use the ROUVY App for three users.
All subscription plans - 1, 6, and 12-month and external (iTunes and GooglePlay) subscriptions - include Family Sharing features.
The MASTER of the Family Sharing (the person who is buying/paying for the subscription) can add up to 2 family members with their ROUVY username under Family Sharing. Each family member must have his/her own ROUVY account.
If the user does not have an account, he must create one. You can read about it in the article: How to begin with ROUVY.
Benefits and rules
Family members must use their own ROUVY account.
The owner of the subscription (MASTER) can only register a maximum of two users.
The MASTER can have only 5 devices linked to the subscription. For example, if the MASTER uses a Desktop, iPhone, and iPad for his own ROUVY account, he/she can link only two other devices for Family members.
The Family Sharing feature can be managed only on the ROUVY.com website by the MASTER.
If you have already entered the USERNAME of the family member, you will not be able to remove it for 31 days (if an incorrect USERNAME was inserted, please contact support@rouvy.com).
When the MASTER of the subscription is in the TRIAL PERIOD, it is not possible to use/manage Family sharing.
Members of the Family Sharing can ride at the same time, but every user must have their own Trainer and Device.
Family Sharing management
- Head over to the ROUVY website ROUVY.com.
- Log in to your ROUVY account with an active subscription (as MASTER).
- Go to the SUBSCRIPTION section, then click on the MANAGE FAMILY SHARING button.
- You will be redirected to the page where you can see all your added members.
- ADDING/ REMOVING the members can be carried out on the same page using the corresponding buttons.
- When the members are successfully ADDED to the Family Sharing, they can start the ride without any other payment or confirmation.
Troubleshooting
Did you meet all the conditions of Family Sharing, and it still doesn't work?
- Do a full count of devices → If exceeding the allowed maximum number then the Master must delete some from the count of devices.
- The Master of the subscription is in the Trial period → Please wait until the Master's Trial period expires.
- Make sure that you added the correct username.
For more help, please feel free to contact us.
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